# TollPass
> See how HYPE designed TollPass's driver app and desktop platform into one connected experience for toll management and trip control.

- Canonical page: https://www.agencyhype.com/case-studies/tollpass-app-platform
- Markdown mirror: https://www.agencyhype.com/case-studies/tollpass-app-platform.md
- Categories: Product

## Summary
Unified toll app and desktop platform for drivers

Creating an intuitive user experience for a toll management ecosystem spanning mobile and desktop.

## Overview
### Designing seamless toll operations across devices
In collaboration with Intelligent Traffic Systems AD and Melon, we designed and delivered a comprehensive toll solution with a consistent experience for mobile and desktop users.

- Discovery with research, wireframing, and UX structure
- High-fidelity prototypes and style system creation
- Delivery with QA, iteration, and cross-device optimization

## Project facts
- Client: Intelligent Traffic Systems AD
- Services: UX/UI Design, Prototyping, Style Guide
- Location: Bulgaria
- Year: 2024

## Results
- Multi-device — Seamless experience on desktop and mobile
- Integrated — Vignettes, route pass, and violation workflows
- Reliable — QA-backed functional delivery
- Scalable — Consistent style guide and component system

## Challenge
Complex functional requirements including automatic toll charging, route pass payments, validity checks, reminders, and violation fee management.

## Approach
Partnering with ITS and Melon, we structured discovery, prototyping, and QA around a shared style system so critical toll tasks stayed consistent from mobile to desktop.

## Outcome
Drivers and operators get one cohesive toll product — vignettes, route passes, and violations handled intuitively across devices.